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Return Policy

Every Neeva D London pieces will be packaged into a secure Neeva D London distinctive package before packaged into a non-branded secured postal pack. Therefore we make every effort to ensure every item is secured and quality checked before dispatched.

 

Neeva D London does not give refund or exchange unless it can be proven to be a manufacturing fault. We are happy to replace for the same if any item proven to reach you damaged on arrival, please notify us within 24 hours at the contact details below. We will arrange a pick up by our courier service free of charge. We will give you not be able to give you a replacement there after. If it’s a bespoke order, it will take little time to replace the garment if manufacturing fault is proven. We will inform you of the time by email.

 

After logging manufacturing fault, you then have 14 working days to return the item by downloading and completing the return form from Neeva D London website. Once the documentations are complete, one of our courier companies will contact you to arrange a time for pick up. Please note, item(s) must be returned to the original shipping country with the original returns form.

 

Item(s) should be returned, unused, unwashed and with all garment tags, branded boxes/packages, instructions and authenticity cards as these are considered to be a part of the product. This is also to ensure that item(s) return(s) to Neeva D London in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or replacement refused. Also we may not provide replacement where item(s) that are sent without any returns paperwork.

 

Neeva D London reserves the right to refuse return of any item(s) that does not meet the above return requirements.

To Arrange A Return
  1. Please log in to My Account at NeevaDLondon.com and click on ‘Orders’. You will see the Return option against orders purchased within 14 working days.
  2. Download the return form and complete it.
  3. Enclose the returns form with the item(s) you wish to return in the original box.
  4. Attach the returns label provided to the outside of the box.
  5. Contact us on the contact details below to arrange pick up.
  6. Your item will be collected by our courier service on your requested day.
  7. You must return to the country from where it was initially dispatched.

UK

Neeva D London,

133 Moorside Crescent,

Derby DE24 9PT,

UK.

India

Neeva D London,

AL 189, Sector 2, Salt Lake,

Kolkata 700091,

West Bengal,

India.

 

Exchanges

We make every effort to ensure all items are secured and quality checked before dispatched. Most our item(s) are made-to-order to UK sizes. Therefore, we strongly advise you to refer to our measuring guide and order your correct size. Once you have purchased we are unable to give you an exchange. However, product can be replaced for the same if it’s found to be a manufacturing fault. See above ‘Return Policy’.

Refunds

Neeva D London does not give refund once the order has been processed. Customers are requested to check their sizes carefully and if in doubt please contact us by email. However, customers have 24 hours to change their mind or cancel their order after making payment by sending an email to customercare@neevadlondon.com immediately. Neeva D London will consider the order as confirmed after this period and customers cannot change, cancel and modify orders after this period. Please note that this includes size changes as well as payment, shipping address and shipping method. However, replacement will be made if there is a proven manufacturing fault with the product. See above ‘Return Policy’.

Contact Us

If you have any questions regarding returns, replacements, exchange, and refund, please contact us at customercare@neevadlondon.com or +44 79866 40448 (UK) or +91 83348 60700 (India)

 

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